Frequently Asked Questions
Everything you need to know about our premium merino wool apparel.
How do I care for my merino wool garments?
Most of our items are machine washable. We recommend using a normal warm or cool cycle with regular powder or liquid detergent. Avoid using fabric softeners or bleach, and always air dry your garments in the shade.
What is your return policy?
We offer a 30-day return policy for all unworn, unwashed items in their original packaging. Please note that for hygiene reasons, underwear and face masks cannot be returned unless they are faulty.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our gear. We offer a 1-year warranty against defects in materials and workmanship. Our Socks also come with a lifetime guarantee.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring according to our diagrams to ensure the best fit, as merino wool is designed to sit close to the skin for optimal performance.